COVERAGE

Commercial-Grade Warranty, Backed in NZ

Every Snow Village unit is covered by 2 years parts & labour and 5 years on the compressor — serviced by certified Kiwi refrigeration technicians.

2 Yrs
Parts & Labour
5 Yrs
Compressor
48 Hr
Service Response
100%
NZ Service Network

Warranty Coverage

Three layers of protection on every commercial unit

Included
Standard Warranty
2 Years
  • All parts & on-site labour
  • Compressor (covered separately for 5 years)
  • Electronic controllers & sensors
  • Door gaskets & hinges (12 months)
Included
Compressor Warranty
5 Years
  • Hermetic & semi-hermetic compressors
  • Embraco / Secop / Aspera units
  • Replacement compressor + R290 re-charge
  • Labour included in years 1–2
Optional
Extended Care
+3 Years
  • Extends parts & labour to year 5
  • Annual preventive service visit
  • Priority callout (next business day)
  • Loan unit during major repair
What's Covered
  • Manufacturing defects in materials and workmanship
  • Refrigerant leaks from factory joints
  • Failed compressors, fans, and condensers
  • Faulty thermostats, controllers and LED lighting
  • On-site labour by approved NZ technicians
What's Not Covered
  • Damage from incorrect installation by third parties
  • Voltage spikes without surge protection
  • Cosmetic wear, scratches, dents after delivery
  • Blocked condensers from lack of cleaning
  • Use outside specified ambient temperature range

How to Make a Claim

Three simple steps — most claims resolved within 5 working days

Submit a Claim

Email service@snowvillage.co.nz with your serial number, invoice, and a short description.

Diagnose & Dispatch

We arrange a certified NZ technician — most metro callouts within 48 hours.

Repair & Restore

Parts shipped from our Auckland warehouse. You get a written service report on completion.

Need to lodge a warranty claim?
Have your serial number ready — we'll triage within one business day.
Start a Claim
R290 Refrigerant
CE Certified
ISO9001
NZ MEPS Compliant
B2B Trade Welcome

Run a Foodservice Business?

Apply for a trade account for net-30 terms, volume pricing, and dedicated support from our commercial refrigeration specialists.

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