HELP CENTER
Support When Your Cold Chain Can't Wait
Talk to a real NZ-based refrigeration specialist by phone, chat or on-site visit. We keep your business running cold, 7 days a week.
Response Time Commitments
What you can expect when you contact us
Phone & Email
Within 4 business hours
Critical Failure (Trade)
Same-day callback
Metro Service Visit
Next business day
Spare Parts Dispatch
Same-day from Auckland
Self-Service Resources
Find what you need without picking up the phone
Frequently Asked Questions
My display chiller isn't reaching temperature — what should I check first?
Check the door gasket, ambient temperature, and condenser airflow. Then call us with the model and serial number.
Do you stock spare parts in New Zealand?
Yes — most fast-moving parts ship same-day from our Auckland warehouse.
Can I get a refrigeration technician on-site?
Yes — nationwide network of certified NZ technicians, most metro callouts within 48 hours.
What's the recommended ambient operating range?
Most commercial units operate optimally between 16°C and 32°C ambient. See product spec sheet for exact range.
How often should I service the unit?
We recommend a preventive service visit every 6 months for high-use units, annually for lighter use.
Still need help?
Our NZ service desk is one call away — no overseas hold queues.
R290 Refrigerant
CE Certified
ISO9001
NZ MEPS Compliant
B2B Trade Welcome
Run a Foodservice Business?
Apply for a trade account for net-30 terms, volume pricing, and dedicated support from our commercial refrigeration specialists.
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